Privacy Policy
Effective date: July 13, 2026
This Privacy Policy explains how FableArc Digital Publishing Limited (u201cFableArcu201d, u201cweu201d, u201cusu201d, or u201couru201d) collects, uses, stores, and shares information when visitors use https://www.fablearc.xyz, contact us, or interact with our online fiction reading subscription.
1. Information we collect
- Account information such as name or display name, email address, password credentials in encrypted form, membership status, and communication preferences.
- Billing-related records such as plan selected, transaction reference, payment status, invoice or receipt information, billing country/region, and fraud-prevention signals provided by payment processors.
- Support information such as messages sent to support, billing, or privacy email addresses, attachments voluntarily provided, and our response history.
- Technical information such as IP address, browser type, device information, operating system, pages viewed, referral URLs, cookie identifiers, approximate location derived from IP address, and security logs.
- Catalog interaction information related to serialized fiction library and chapter preview access, including titles or pages viewed, preview interactions, membership page visits, and preference signals used to improve the website experience.
2. How we use information
- To operate the website, display catalog pages, maintain login sessions, and provide digital subscription access.
- To process membership requests, verify payment status, send service notices, and maintain billing records.
- To respond to account, billing, privacy, and content inquiries.
- To detect abuse, prevent unauthorized access, troubleshoot errors, and protect the integrity of the website.
- To analyze website performance, improve navigation, and understand which catalog pages are useful to visitors.
- To comply with accounting, tax, legal, payment-platform, dispute-resolution, and regulatory obligations.
3. Payment information
Payments are processed by third-party payment service providers. We do not intentionally store full card numbers, full bank account numbers, or card security codes on our website. We may receive limited payment records such as transaction IDs, payment status, card brand or last four digits where provided by the processor, billing region, and dispute or refund status.
4. Cookies and similar technologies
We use cookies and similar technologies for login sessions, security, analytics, remembering preferences, and improving website performance. Visitors may adjust browser settings to block cookies, but some account or membership features may not work correctly without them.
5. Sharing of information
We do not sell customer personal information. We may share limited information with hosting providers, email providers, analytics tools, payment processors, fraud-prevention vendors, customer support tools, professional advisers, or authorities when required by law or necessary to protect our rights and users.
6. International processing
FableArc Digital Publishing Limited operates from Hong Kong and may use service providers in other countries or regions. By using the website, users understand that information may be processed in locations where our vendors operate, subject to appropriate security and confidentiality measures.
7. Data retention
Account and support records are retained for as long as needed to provide the service and for a reasonable period afterward for security, dispute handling, accounting, legal, and payment-platform compliance. Billing and transaction records may be retained longer where required for tax, audit, chargeback, or legal reasons. Security logs are generally retained for a shorter period unless needed for investigation.
8. Customer rights and choices
Depending on location, users may request access, correction, deletion, restriction, portability, or objection to certain processing. Email privacy@fablearc.xyz with the account email and request details. We may need to verify identity before acting on a request.
9. Children and restricted users
The service is intended for users who can lawfully enter into digital subscription arrangements. We do not knowingly collect personal information from children. If a parent or guardian believes a child provided information, they may contact us for review.
10. Security
We use administrative, technical, and organizational measures intended to protect information, including HTTPS, access controls, limited administrative access, and provider security features. No online service can guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy when business, legal, or service requirements change. The effective date will be updated when material changes are made.
12. Contact
FableArc Digital Publishing Limited
Unit 906, 9/F, Silvercord Tower 2, 30 Canton Road, Tsim Sha Tsui, Hong Kong
Customer support: support@fablearc.xyz
Billing support: billing@fablearc.xyz
Privacy requests: privacy@fablearc.xyz
Phone: +852 5936 4821